Support and maintenance

Experienced and highly qualified BeoNET’s team pays a lot of attention, when it comes to customer relationship, to a high quality support and services. We have all the necessary logistics and expert knowledge to answer all your requests and meet your demands.

Our support experts have a number of certificates and years of experience in Microsoft, Apple and Linux system support, Compaq, Hewlett Packard, Intel, IBM servers and work stations, and also in the antimalware protection domain.

Technical support

Free support

You can find a large number of articles regarding our services on our support portal. This is an easy and simple way to get the instructions and answers to the most frequent questions you might need.

On occasion we will send you information about newest business and problem solutions, warnings about latest threats and vulnerabilities so you can stay up-to-date with the worldwide trends.

Email and phone support

Our technical support is available to our clients 24/7 by email and phone support is available Monday to Friday from 09 to 17h.

Remote support

BeoNET and customer have to sign an agreement on establishing a remote access method for accessing client’s systems by our support engineers. When the communication channel is established and tested, client can ask for a remote support from our engineers.

Support on demand

In case you run into problems while working which you are unable to resolve, you can call us and our experts will visit your company to check the state of the network components and remove any problems.

Proactive periodical support

If you just want to occasionally use the services of our support, you can sign the contract for a predefined periodic checks (e.g. every 6 months, quarterly). In this way, your organization will be thoroughly reviewed by our engineers, including:

• Reviewing security policies
• Suggestions for improvement or change of policies
• Suggestions for improving or change of systems
• Review of logs and systems in order to troubleshoot errors and problems, and giving suggestions on solving identified issues
• Help with applying the latest patches, suggestions for upgrading, updating software, etc.

Maintenance

Maintenance includes regular visits, optimization of network environment, recommendations for improvement of operations and elimination of any encountered or potential problems. When contracting these services, we are signing a special agreement with the client regarding business and technical collaboration which specifies service levels, the level of support, response time and the number of regular visits.

All our clients receive a report on the works performed which, among other things, includes a precise description of the work done, the list of equipment on which changes have been done, the existing issues, names of users of equipment and the amount of service hours. The reports are signed by a client representative and by support technician. In this way you can always have insight into the state of your network and the most common problems that you encounter, which can be of a great help when it comes to planning your future investments and improvements.