BeoNET :: Windows hosting FAQs

	You’ve registered domain via BeoNET but it’s not visible From the moment of registration of your domain till inscriptions in BeoNET’s DNS it takes about 12 to 24 hours for the presentation to become active and be visible world wide. During that time presentation is visible only for users who log on through BeoNET. This could be the reason why your e-mail will not work immediately after the registration.

	You’ve received parameters, what’s next Parameters which you’ve received must be entered in FTP client which enables you to access your FTP server in appropriate way.

	With what programs you can do that There are lots of free and commercial programs which can serve this purpose: Total Commander, Cute FTP, WSFTP-Lite, FileZilla ... For example, you can download free FTP client from the manufacturer’s site at http://filezilla-project.org. FTP connection setup FTP stand for File Transfer Protocol. Using this protocol you can perform changes on your web presentation. You can achieve access through FTP with the help of one of many FTP clients available.

	General instructions for FTP connection setup reads: • Choose your FTP client, • In boxes Username and Password enter your username and password which you’ve received when you’ve leased a package. • Default port for connection on FTP server is 21. • In the case your PASSIVE mode is on, you will need to turn it off. • Firewall and/or Antivirus software may block connection. • You will need to adjust it to forward FTP protocol. • If you experience problems with connection, turn it off temporarily. Also, check whether the package you use for Internet access have limitation for port forwarding. After that you can connect to your FTP account and upload your presentation in wwwroot/ folder. It’s important that your home page has name index.html, index.htm or index.php so your presentation can be visible while accessing your address.

	You can’t log on to your FTP account Check have you correctly entered your username and password for your FTP account. Username and password must be exactly as you’ve received in your access parameters. Check whether during entering your password you have Caps Lock turned on, because then you have entered password with all capital letters. Also check do you have active firewall, and if you do, whether the exit for FTP client is allowed. Look up options PASSIVE mode in settings of your FTP client.

	Client shows that you have successfully transferred file, but its size on FTP is 0 (zero) That is the one of the indicators that the size of your leased space has exceeded. You can solve this problem in two ways. The first is to unburden your existing space (deleting unnecessary files which burden your disk space), and the other is to lease the next larger hosting package.

	You have successfully logged on, but you don’t know where to upload your presentation Upload your presentation in directory which is indicated in FTP parameters you’ve received. For Windows platform that directory is wwwroot. Warning: All files that you transfer to your FTP account and aren’t in directory which is indicated in access parameters – it won’t be visible on Internet. Under no circumstances delete your root directory. You can delete files that are in the directory but you can not delete the directory itself!

	You’ve connected, successfully transferred your files, but nothing is shown Have in mind that home pages are defined in certain standards. Home page for windows platform – home pages can be in following formats: index.htm, index.html, index.php, index.asp, default.htm, default.asp, default.aspx.
	How can you administer your presentation by yourself You can administer your presentation through Control Panel. Link for that option is sent along with the other parameters for your domain.
	How can you find usage of your leased disk space In admin options of Control Panel you can see how much space you use disk space at the moment. Is there some kind of File Manager in Control Panel options Certainly, option is located in Control Panel and its called File Manager.
	How can you monitor site visitation User can monitor site visitation through graphical view, in case you need this option you can subscribe for SmarterStats. Access parameters for SmarterStats are sent during the subscription.
	You still have a problem, site is not visible The most likely reason for that is that your site has been blocked because you haven’t paid your invoices. You’ve transferred your domain to BeoNET and you have been informed that the transfer is successfully completed, but when you try to log on from your previous provider, your site is not visible or your e-mail doesn’t work Please check with your previous provider have they deleted your records from their DNS.
	I get an error when I try to CHMOD my files. What's the problem? Since your site is hosted on Windows servers, the CHMOD command is not supported. It is a Linux/Unix command. In most cases, you can just skip that step and you should be fine.
	How to connect using Dreamweaver? In Dreamweaver go to: Site > New site Select advanced tab Local info: this is where the files are stored locally on you PC. Make sure you enter http address. Select Remote info: Access > FTP FTP server = ftp://195.252.127.34 Host directory = wwwroot/ Enter FTP username and password that you have received from BeoNET. Select save. Click TEST to make sure it connects ok. If not try selecting Use Passive FTP. Settings are now complete. Press OK and close window.
	MySQL base and PHP In order to create for you MySQL base, first you have to subscribe to hosting package which includes MySQL data base: After we create MySQL data base, we will send you access parameters to your e-mail. Actual version of MySQL is 5. PHP is automatically activated. For PHP 5 use extension *.php.
	Content of space for hosting of your presentation In your account, initially there are three directories: backup, logs, wwwroot. In wwwroot directory is where you should put contents of your presentation.
	Switching Between ASP.net 1.1 and ASP.net 2.0 ASP.net 1.1 is enabled as default, if you require ASP.Net 1.1 then you do not need to do anything. To change to ASP.Net 2.0 Login to Helm. Click on Domains, then click the domain you wish to apply ASP.Net 2.0 service to. Scroll to the bottom and click on Website Settings next to ASP.NET there will be a drop down box, it should currently display ASP.NET 1.1. Change this to ASP.NET 2.0 and click Save/Apply. This will take effect instantly.
	Web site is not visible Reasons for this can be: • You have deleted wwwroot directory. • Presentation is uploaded out of the wwwroot directory. • Troubles with payment (your subscription for hosting has expired), • Technical reasons (your bandwidth quota has exceeded, site has caused server down, misuse of services...), • Copyright violation (protected software, protected media, such as music and video), • Mass mailing of unwanted e-mails through our server (SPAM), • Any other action that violates BeoNET’s rules for hosting services.
	Checking your e-mail while you’re connected via other Internet provider When you are connected via other Internet provider, you can check your e-mail (send and receive) using our Webmail client at http://mail.beonet.net. Settings and parameters for e-mail and WebMail you can look up here
	Supported extensions Our servers also support the following extensions: .asp, .aspx, MS Front Page extensions and Microsoft SQL 2005 data base.
	Authoritative DNS servers for hosting Authoritative DNS servers for hosting are: • ns1.beonet.rs 195.252.127.34 • ns2.beonet.rs 195.252.127.38